What’s in a name? Changing the name on a Nortel extension

Nortel extension name

Whether a new employee has joined or someone has changed desks, it’s common to need to reprogram the user name on an extension.  Here’s how to do that:

Press “FEATURE” then enter **266344.  The default password is also 266344

The display will show “TERMINALS&SET”.

Press SHOW.  The display will show “SHOW SET”

Enter the extension you would like to edit, for example 221.

Press SHOW.  The display will show “LINE ACCESS”

Press NEXT.  The display will show “CAPABILITIES”

Press NEXT again.  The display will show “NAME”

Press CHANGE (under the display screen)

Enter the new name using the keypad (press 0 for Q or Z).  To move a space to the right, press the key below the –> on the screen.  For example, if you were entering the name “Zaphod Beeblebrox”, you would press 0 (2 times), then –>, then 2 (once), then –>, then 7 (once)…etc.

When finished, press NEXT

Press the “release” button to end editing.

How to reset theVoicemail system password

In our last post we looked at how to gain re-entry to a mailbox if a user had been locked out. Great, but what if it’s the voicemail system administrator locked out. A little more serious this time. Below you’ll find instructions on how to reset the voicemail system password for a Nortel / Norstar Startalk Flash or Call Pilot Voicemail unit.

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What was that Feature code again?

Nortel Feature Codes

Probably one of the most common things our technicians are asked is…”how can I make my phone (insert request here)?
Below, we’ve provided a list of the most common feature codes and how to program them onto a button on your phone.

For a 7 page PDF of this list,
please click <a href=”http://modtel.ca/content/uploads/2014/07/Norstar-Feature-Codes.pdf”>HERE

Continue reading “What was that Feature code again?”